Privacy Policy for Family Live

Welcome to Family Live (“App”, “we”, “us”, or “our”). Family Live is a social live-streaming application that allows users to participate in live audio and video rooms, communicate through chat, send and receive virtual gifts, participate in PK/live activities, and connect with other users.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use Family Live.

By using Family Live, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use Family Live, we may collect the following categories of information.

1.1 Google Sign-In Information

When you choose to register or log in using Google Sign-In, we may receive information made available by Google, such as:

• Google account name
• Email address
• Google account identifier
• Profile picture, where available

We use this information to create and manage your Family Live account, authenticate you, and provide account-related functionality.

We do not receive or store your Google account password.

2. Profile and Account Information

When you create or use a Family Live account, we may collect information such as:

• User ID
• Display name
• Profile picture
• Account information
• Followers and following relationships
• Account activity
• Other information that you voluntarily add to your profile

This information is used to provide social and account-related features within the App.

3. Camera and Microphone

Family Live requires access to your device's camera and microphone when you use features that require live audio or video.

Camera and microphone access may be used for:

• Live video streaming
• Live audio streaming
• Video rooms
• Audio rooms
• PK/live activities
• Other real-time communication features

Camera and microphone access is used only when required by the relevant functionality and subject to the permissions granted by you.

Family Live does not access your camera or microphone for unrelated purposes.

4. Live Audio and Video Streaming

Family Live allows users to broadcast and participate in real-time audio and video live streams.

When you participate in a live room:

• Your audio and/or video may be transmitted to other participants or viewers in the room.
• Your username, profile information and live-room activity may be visible to other users.
• Other users may interact with you through available live-room features.

Real-time audio and video communication is supported through third-party technology providers, including Agora.

Agora may process technical information and real-time audio/video data required to provide its real-time communication services. Agora states that its services use encrypted transmission mechanisms for communication between users and its network.

Users should therefore avoid sharing sensitive personal information during public or semi-public live broadcasts.

5. Chat and Messages

Family Live provides chat and messaging functionality.

Depending on the feature used, we may process:

• Text messages
• Chat content
• User ID
• Room information
• Message timestamps
• Related technical information

Chat data is used to provide communication, moderation, safety, and functionality within the App.

We may retain relevant information where reasonably necessary for security, fraud prevention, moderation, dispute resolution, or legal compliance.

6. Virtual Gifts, Coins and Transactions

Family Live may provide virtual coins, gifts, rewards, and other in-app features.

We may process information relating to:

• Coins purchased or earned
• Virtual gifts sent or received
• Transaction history
• User IDs associated with transactions
• Rewards and balances
• Relevant transaction timestamps

Payment processing may be handled through applicable third-party payment or platform services.

We do not intentionally collect or store complete payment card numbers or banking passwords through Family Live unless explicitly stated otherwise.

Transaction-related information may be retained where necessary for accounting, fraud prevention, dispute resolution, security, or legal requirements.

7. Followers and Social Activity

Family Live allows users to follow other users and interact socially.

We may process:

• Followers
• Following relationships
• Follow/unfollow activity
• User interactions
• Profile activity
• Live-room participation

This information is used to provide social networking and user engagement features.

8. PK and Live-Room Activity

Family Live may provide PK or other live-room interaction features.

When you participate in these features, we may process information such as:

• Room ID
• Participant/user ID
• PK participation
• PK results or scores
• Live-room status
• Gifts or rewards associated with the activity
• Audio/video participation
• Room events and timestamps

This information is used to operate, secure, and improve live-room and PK functionality.

9. Device and Technical Information

When you use Family Live, we may automatically collect certain technical information, including:

• Device model
• Operating system and version
• App version
• Device/network information
• IP address
• Network type
• Device performance information
• Crash information
• Error logs
• Diagnostics
• Session information
• General usage information

This information helps us:

• Maintain and improve the App
• Diagnose crashes and technical problems
• Monitor performance
• Improve reliability
• Prevent abuse and fraud
• Protect the security of our services

We do not use persistent device identifiers for purposes unrelated to the operation, security, or legitimate functionality of the App.

10. Firebase and Crash Reporting

Family Live may use Firebase and related Google services for functionality such as:

• Crash reporting
• Diagnostics
• Push notifications
• Application performance monitoring
• Analytics or technical monitoring, where enabled

These services may process technical and device information as necessary to provide their respective services.

We configure third-party services according to our application's functionality and applicable privacy requirements.

11. Push Notifications

Family Live may send push notifications to your device.

Notifications may include:

• New follower notifications
• Gift notifications
• Live-room notifications
• PK notifications
• Account/security notifications
• Other relevant app notifications

You may manage notification permissions through your device settings, where supported.

12. Third-Party Service Providers

Family Live may use trusted third-party service providers to operate specific features.

These may include:

• Google Sign-In – account authentication
• Firebase – application services, notifications, diagnostics and crash reporting
• Agora – real-time audio/video communication
• Payment/platform providers – where applicable

Third-party providers may process information only as reasonably necessary to provide their services, subject to their respective terms and privacy policies.

We do not sell personal or sensitive user information.

Google Play requires developers to disclose relevant data collection and sharing practices, including information processed through third-party SDKs.

13. How We Use Your Information

We may use collected information to:

1. Create and manage user accounts.
2. Authenticate users.
3. Provide Google Sign-In functionality.
4. Provide live audio and video streaming.
5. Provide chat and messaging.
6. Provide virtual gifts, coins and rewards.
7. Process and maintain transaction records.
8. Provide followers and social features.
9. Operate PK and live-room functionality.
10. Send push notifications.
11. Detect and prevent fraud, abuse, spam, and unauthorized activity.
12. Monitor and improve application performance.
13. Diagnose crashes and technical issues.
14. Maintain application and network security.
15. Respond to customer support requests.
16. Comply with applicable laws and legal obligations.
17. Protect the rights, safety, and security of users and our services.

14. Data Sharing

We may share or provide access to information with service providers that help us operate Family Live, including providers of:

• Authentication services
• Real-time communication services
• Cloud infrastructure
• Crash reporting
• Push notifications
• Payment processing
• Security and fraud prevention

We may also disclose information when required by applicable law, legal process, court order, governmental request, or when reasonably necessary to protect users, our services, or our legal rights.

We do not sell personal information to third parties.

15. Data Security

We take reasonable technical and organizational measures to protect user information against unauthorized access, loss, misuse, alteration, or disclosure.

Security measures may include:

• Encrypted data transmission where appropriate
• Secure authentication
• Access controls
• Server-side security controls
• Monitoring and logging
• Security and fraud prevention mechanisms

However, no internet-based service can guarantee absolute security.

Agora also provides encrypted transmission mechanisms for real-time communication between end users and its network.

16. Data Retention

We retain information only for as long as reasonably necessary to:

• Provide Family Live services
• Maintain user accounts
• Complete transactions
• Maintain security
• Prevent fraud and abuse
• Resolve disputes
• Comply with legal and regulatory obligations
• Maintain required business records

When information is no longer required for these purposes, we will delete or anonymize it where reasonably practicable.

Certain information may need to be retained for a longer period where required by law or for legitimate security, fraud-prevention, accounting, or dispute-resolution purposes.

17. Account Deletion

You may request deletion of your Family Live account and associated personal information.

Account deletion should be available:

• Through the Family Live application; and
• Through an external account-deletion web resource.

Upon a valid deletion request, we will delete or anonymize personal information associated with your account, subject to information that we are legally required or legitimately permitted to retain.

Examples of information that may be deleted may include:

• Account/profile information
• Google account association with Family Live
• Followers/following information
• User-generated account data
• Relevant chat/account activity
• Virtual account information, subject to applicable transaction/legal requirements

Some information may be retained where necessary for legal compliance, fraud prevention, security, financial records, dispute resolution, or other legitimate purposes.

Google Play requires apps that allow account creation to provide both an in-app deletion path and an external web resource for account deletion.

18. Children's Privacy

Family Live is not intended for children below the minimum age permitted under applicable law.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in violation of applicable requirements, please contact us so that we can investigate and take appropriate action.

If Family Live is ever directed toward children or knowingly used by children, we will comply with applicable Google Play Families requirements and other applicable child-protection and privacy requirements.

Google Play has specific requirements regarding personal and sensitive information collected from children, including camera, microphone, authentication, and device information.

19. User Rights

Subject to applicable law, users may have rights regarding their personal information, including the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Request account deletion
• Withdraw consent where applicable
• Raise concerns regarding data processing
• Request information about how their data is handled

To exercise applicable rights, please contact us using the contact information provided below.

We will process requests in accordance with applicable law and may need to verify your identity before completing certain requests.

20. Indian Privacy and Data Protection

We seek to handle personal information in accordance with applicable Indian privacy and data-protection requirements, including applicable provisions of the Digital Personal Data Protection Act, 2023, rules, regulations, and other applicable laws as they become effective and applicable to our services.

Nothing in this Privacy Policy limits any rights available to users under applicable law.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make material changes, we may update the “Last Updated” date and, where appropriate, provide additional notice through the App or other reasonable communication channels.

You should review this Privacy Policy periodically for updates.

22. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or your personal information, please contact us.

For privacy-related requests, please include sufficient information for us to identify your account and understand your request.

23. Consent

By creating an account or using Family Live, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, processing, and sharing of information as described in this Privacy Policy, to the extent permitted by applicable law.